① Handling of Personal Information Based on the Personal Information Protection Act
Plat House (hereinafter "the Facility") handles personal information of guests and related parties appropriately, in compliance with the Act on the Protection of Personal Information (hereinafter "the Personal Information Protection Act") and related laws and regulations.
1. Acquisition of Personal Information
We acquire personal information by appropriate and fair means within the scope necessary for business operations.
2. Purpose of Use
  • Creation and storage of guest registers based on the Hotel Business Act, etc.
  • Responding to inquiries and emergencies
  • Responding to administrative agencies, etc., based on laws and regulations
3. Third-Party Provision
We will not provide personal information to third parties except as required by law.
4. Security Management Measures
The Facility implements necessary and appropriate security management measures to prevent leakage, loss, or damage of personal information.
We comply with laws concerning the protection of personal information, national guidelines, personal information protection ordinances established by local governments, and other relevant norms.
② Privacy Policy
The Facility considers the proper protection of customer personal information to be a social responsibility and establishes the following privacy policy.
1. About the Acquisition of Personal Information
The Facility acquires personal information within the necessary scope through accommodation reservations, submission of guest registers upon check-in, and various inquiries.
Guest Register Entry Items
  • Guest's Name
  • Guest's Address
  • Guest's Contact Information (e.g., "phone number")
  • Guest's Occupation (e.g., "unemployed" or "company employee")
  • Dates of Stay ("arrival date" and "scheduled departure date")
  • Previous and Next Accommodation Locations (e.g., "hotel name" or "city name")
  • For foreign nationals without an address in Japan:
  • Nationality
  • Passport number (copy of passport)
※ The Facility handles guest registers and passports through IoT system-based procedures (upload).
2. Purpose of Use of Personal Information
Acquired personal information will be used for the following purposes:
  • Provision and management of accommodation services
  • Guest identification and compliance with laws and regulations
  • Responding to inquiries and emergency contacts
  • Analysis for service quality improvement
3. Third-Party Provision of Personal Information
The Facility will not provide personal information to third parties except in the following cases:
  • When required by law
  • When necessary for the protection of human life or property
  • When outsourcing business operations (e.g., cleaning, system management) to the extent necessary for the business
  • When the customer violates the Facility's terms, conditions, rules, etc., and the Facility determines that there are objective and reasonable grounds to disclose customer information to protect the rights, property, and services of the Facility or third parties
4. Management of Personal Information
Personal information will be managed appropriately to prevent unauthorized access, leakage, loss, etc.
5. Retention Period of Personal Information
Personal information will not be retained beyond the period specified for its purpose of use or by law.
6. Inquiries Regarding Personal Information
For questions or consultations regarding the handling of personal information, please contact us at:
2-13-4 Tenyo Building, Ikebukuro, Toshima-ku, Tokyo